Support
How can we help?
Your card
Why does the machine always print the same card?
That is the point: one card, for life. It is tied to your iCloud account, so every time and on every device you get the same potential and the same serial number.
Does Orvo read my fingerprint?
No. The brass plate is a touch animation. Orvo never reads, stores or sends fingerprints or any biometric data.
The app says I need iCloud.
Orvo recognises you by your iCloud account. Sign in to iCloud in iOS Settings, then open Orvo again.
I got a new iPhone. Where is my card?
Sign in with the same Apple ID and iCloud account, install Orvo and touch the plate: the machine prints your card again, and your opened visions come back from iCloud.
Monthly visions
When does a new envelope arrive?
On the 1st of every month. Turn on the envelope reminder in Settings to get a notification that morning.
Can I watch an old vision again?
Yes. Every envelope you opened stays in your archive. Tap the archive on the home screen and flip through the deck.
Membership
What does the membership include?
Every monthly vision while it is active: a new 8-bit dream on the 1st of each month, each ending with its sign. Your card is always free.
How do I cancel?
Open iOS Settings › [your name] › Subscriptions › Orvo, or in the app Settings › Membership. You keep access until the end of the period you paid for.
I paid but the envelope is still locked.
Open Settings › Restore purchases while signed in with the Apple ID you paid with. If it still doesn’t open, write to us from Contact us and we will sort it out.
How do I get a refund?
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Privacy
What do you know about me?
Very little: no name, no email unless you send one. Your card and visions live in your own iCloud. See the Privacy Policy for the details, and write to us to have your data deleted.